Below, are the common reasons why there are issues when logging into your account for the first time or after you've been able to log in many times before!
I 100% understand the frustration!
The reasons are most likely a browser issue and not with this course/membership platform.
So, please hold off any angry emails towards me and Kartra!
We will do our best to help navigate and quickly solve the issue!
Before contacting me directly, please try these troubleshooting tips first.
Thank you so much in advance for your patience!!
*** I just wanted to include this here before we get into troubleshooting because sometimes emotions run high and I promise I'm not trying to scam anyone. After trying all the troubleshooting tips below, I will gladly cancel your membership and refund your last payment (if you weren't able to access new recipes or haven't been able to access any of the recipes at all). Since I'm not physically there with you in front of your computer to help resolve the tech issue, it's really out of my hands. I know it's super frustrating and it's frustrating for me too! I want you to be able to enjoy the recipes.
I'm having a baby and may not be able to get back to you asap because i'm in the hospital. After trying the tips below, please contact Kartra directly. I included instructions at the bottom of the page. Thank you!
PLEASE TRY THESE TROUBLESHOOTING TIPS FIRST.
1. I DID NOT RECEIVE MY ORDER CONFIRMATION OR LOGIN INFORMATION
If you're here because you didn't receive your login information, please check your SPAM and promotions folder.
If the welcome, invoice, and login emails aren't in those two places, sometimes email information may have not been entered correctly. This actually happens a lot!
Please email Minyoung (firstname.lastname@example.org -or- email@example.com) for assistance so we can get this sorted! Thank you!
2. ARE YOU LOGGING INTO THE RIGHT MEMBERSHIP PORTAL?
Below, is what the signature course login portal looks like!
If you're not seeing the page below, you may be trying to log into a different course page.
Click the button below to access the recipe membership member login portal.
Button not working? Here's the link: https://dogbakeryacademy.kartra.com/page/cclogin
3. TECHNICAL RELATED SUPPORT
Now for the technical support!
Below, are some common tech issues when it comes to logging into your account.
ARE YOU USING THE SAME EMAIL YOU SIGNED UP WITH?
IS YOUR BROWSER UP TO DATE?
CLEAR BROWSING HISTORY, COOKIES and CACHE
TRY ANOTHER BROWSER