LOGIN SUPPORT

Below, are the common reasons why there are issues when logging into your account for the first time or after you've been able to log in many times before.

I 100% understand the frustration!

The reasons are most likely a browser issue and not with this course/membership platform.

Please hold off any angry emails towards me and Kartra!

We will do our best to help navigate and quickly solve the issue!

Before contacting me directly, please try these troubleshooting tips first.

Thank you so much in advance for your patience!!

*** I just wanted to include this here before we get into troubleshooting because sometimes emotions run high and I promise I'm not trying to scam anyone.

PLEASE TRY THESE TROUBLESHOOTING TIP

TROUBLE SHOOTING TIPS

1. I DID NOT RECEIVE MY ORDER CONFIRMATION OR LOGIN INFORMATION

If you're here because you didn't receive your login information, please check your SPAM and promotions folder.

If the welcome, invoice, and login emails aren't in those two places, sometimes email information may have not been entered correctly. This actually happens a lot!

Please email Minyoung (minyoung@bobbyandbambi.com -or- minyoung@dogbakeryacademy.com) for assistance so we can get this sorted! Thank you!

2. ARE YOU LOGGING INTO THE RIGHT MEMBERSHIP PORTAL?

Please double-check to see if the login link is the right course you're enrolled in.

3. TECHNICAL RELATED SUPPORT

Now for the technical support!

Below, are some common tech issues when it comes to logging into your account.

ARE YOU USING THE SAME EMAIL YOU SIGNED UP WITH?

I know this may be a silly question, but believe it or not, this happens a lot!

We all have multiple emails so we sometimes forget which one we used!

Please reference your login information from the welcome email.

You can then update your information when you're logged into your account.
IS YOUR BROWSER UP TO DATE?

If you haven't updated your browser in a while, you may need to give it a an update so websites can load and work to make your experience the best it can be!
CLEAR BROWSING HISTORY, COOKIES and CACHE
This is the number one reason why you may be experiencing issues logging in.

Please follow these steps below:

1. Clear browsing history, cookies, and cache
- Chrome: https://www.youtube.com/watch?v=AlMldg1SpNY -OR- https://www.youtube.com/watch?v=M52Nd5lHUxY
- Safari: https://www.youtube.com/watch?v=hYvR6PsyaIM
- Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
- Explorer: https://www.whatismybrowser.com/guides/how-to-clear-cookies-browsing-history-and-cache/internet-explorer
- For any others google search "How to clear browsing history + your browser"
2. Close browser

3. Restart your computer

4. Try logging in again
TRY ANOTHER BROWSER

Chrome and Safari work great for me and the hundred of members in all Dog Bakery Academy Courses and Recipe Membership.
ENTERING PASSWORD

When entering your password or copying from the welcome email, make sure there is no space before the first letter.
EMAIL MINYOUNG

If you tried all of the above, please send Minyoung (minyoung@bobbyandbambi.com or minyoung@dogbakeryacademy.com) the email with your login details.

I will then log into your account on my end. If I am able to login, I will change your password and resend your login details. You can change it again when you're able to log in. This sometimes works!